MAINTENANCE OF YOUR STARDC DATACENTER

Over and above the standard guarantees, Marilyn offers highly developed maintenance services:

MAINTENANCE CONTRACT

The contract cites visits to be undertaken each year by a technician on the client’s premises.

These will take place twice yearly.

This entails:

  • A general inspection of StarDC: internal/external
  • Checking the fire protection system (once yearly)
  • Inspection of the electrical installation (once yearly)
  • Checking air conditioning units (twice yearly): cleaning and replacing filters where necessary (the cost of parts is not included)
  • We will issue you a maintenance report.

If an anomaly or breakdown risk is detected and mentioned in the report, and upon request from the client, we will draft a proposition to restore the equipment to standard.

 D+1 SERVICE CONTRACT

The D+1 service contract is valid in France.

In the event of defective material, upon request from the client, Marilyn promises to restore the equipment to working order within D+1 working day.

“D” being the date (day) specified by the client in writing for the service.

The price for providing parts is not included in this service (except parts under guarantee).

You must have the Supervision Contract to be eligible for this option.

For StarDCs installed outside of France, we can offer a replacement set of equipment and plan a servicing adapted to your needs.